Cancelation Policy

We understand that life can be unpredictable at times… So we’ve put together the below cancelation policy to keep everything fair for not only yourself, but also our team and our other clients.

A Non-Refundable Deposit

When you book an appointment at our Salon, you may be asked to provide your credit card details for a deposit. When you arrive at your appointment as scheduled, this deposit will simply be deducted from your invoice at the end of your service.

Please Provide More Than 24 Hours Notice to Cancel

In the event that you are unable to make your booking, we kindly ask that you provide the Salon with more than 24 hours’ notice so that we can contact our waitlist and give your appointment to one of our other clients. Your Non-Refundable Deposit will be used as a credit towards your next appointment.

No-Show or Less Than 24 Hours Notice

Should you fail to contact the salon to cancel or reschedule your appointment within this notice period, your Non-Refundable Deposit will be forfeited. Please note, deposit amount will vary depending on service.

Please Avoid Running Late (We are a Time-Based Business)

If you are running late, please call the salon on 02 4855 2613. Please note that we are a time-based business and any delays in our service will effect all following appointments for the whole day, which can greatly inconvenience all of our other clients. This means, if you are running extremely late to your appointment, it may result in our team being unable to perform all treatments of your service.